Our Quality
We strive to reach the
highest standards in customer service and quality merchandise available
today. As a leader in the pewter ware industry, we are confident that our
low prices and large selection will ensure your satisfaction.
Our Guarantee
Our pledge to you is
quality in every item we sell. If our product does not meet your
expectations, we will happily exchange or replace it, or refund the
purchase price.
Visiting our Warehouse
Our warehouse is packed with elegant, well-priced
merchandise. We are open most Saturdays 12pm-4pm. Please
contact us to schedule an appointment. You can reach us at 713.977.9990 or info@thepewterlady.com.
Ordering by Phone
Please feel free to contact our customer service
representative at 713.977.9990 or info@thepewterlady.com.
Don't hesitate to leave a message and we will return your call as soon as
possible.
Payment
We accept all major credit
and debit cards, including Visa, MasterCard, American Express, Discover and personal
checks. Please note: checks must be received before your order will be
shipped. Please be aware that some items may be out of stock by the time
your payment reaches us. Unfortunately, we are unable to hold merchandise
until your payment is received.
Shipping
In most cases, all orders are
processed within the week. Your order will be carefully packed and shipped
via UPS. If you are sending a gift, make sure you specify the correct
address, as UPS will charge an additional fee if a change in address is
made. Please be certain you are sending your gift to the preferred address
to avoid additional charges.
Tracking an Order
You can call our office and
speak to a customer service representative at 713.977.9990 to check on the
status of your order. You can also reach us via email.
Be sure to include your invoice number.
Returns
We guarantee every item we sell. We will happily replace, exchange or
refund your original method of payment to meet your satisfaction.
Shipping charges are refunded on defective merchandise only. Please
include your packing slip and indicate the reason for your return. The
Pewter Lady will not refund or exchange pieces damaged due to improper
care of product.
Questions? Feel free to call our customer
service department at 713.977.9990 or email us at info@thepewterlady.com.
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